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Return and refund


Can I change an item?

If your order has already been shipped, we invite you to wait until it arrives and then to contact our Customer Service to request its return. We inform you that, once confirmed, your order could not be deleted.


I don’t like the product delivered to me or it doesn’t fit me, what should I do?

If you don’t like the product purchased, you can request an authorization to return the products directly through email: [email protected]. The return will be at the customer’s expense and the return address is indicated in the confirmation e-mail the customer will receive. Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within 14 business days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.


When will you send me the refund?

As soon as products are returned to our warehouse for any reason whatsoever, a check is made of their condition after which the refund will be made within 14 business days.


Can I change a product bought in www.sinacova.it in another store?

No. To change an item you must always return it to www.sinacova.it